1
Cancel click
A branded SaveMyChurn page intercepts the cancel moment before your subscription platform processes it.
Public demo
Watch the AI step in when a subscriber tries to cancel.
The subscriber is still on the page, the AI asks why they are leaving, and the offer engine chooses a save action based on score, value, tenure, and reason.
Orbit Analytics cancel flowBranded subscriber page powered by SaveMyChurn
Critical risk
Scenario: Budget pressure
Budget pressure
SubscriberSam TorresStarter plan, GBP 59/mo, signed up 34 days ago.
Risk score86 / 100Critical risk: low usage and billing-page visits.
Business ruleMax 20%Discounts are capped. Pause and downgrade come first.
GoalSave or learnRetain if sensible. Otherwise capture reason and exit cleanly.
How it works
Four steps from cancel click to retained revenue.
SaveMyChurn intercepts the cancellation moment, starts a conversation, applies your business rules, and tracks what you recovered.
2
AI asks why
The AI presents dynamic conversational options. The customer explains the real reason while still present.
3
Rules decide
The engine chooses pause, downgrade, discount, credit, escalation, or clean exit — based on your margins.
4
Revenue tracked
Accepted offers and retained revenue are recorded in your dashboard for finance to review and trust.